Frequently Asked Questions
Everything you need to know about your Good Smile US order.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-7 business days once the order has been processed. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for apparel and collectibles?
We accept returns on unopened, unworn items within 30 days of delivery. Please note that items must be in their original packaging with all tags attached to be eligible for a refund.
Do you ship internationally?
Yes, Good Smile US ships to many countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
How can I track my pre-order status?
Pre-order release dates are listed on the product page. Once the item is in stock and processed, your status will update to 'Shipped' and you will receive an automated notification.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and official gift cards issued by Good Smile US.
Are the products sold on this site authentic?
Absolutely. Good Smile US is the official North American hub for Good Smile Company. Every item we sell is 100% authentic and officially licensed.